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IT 284 week 7 Assignment

IT 284 week 7 Assignment
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IT 284 week 7 Assignment On and Offsite Support Strategies

•    Read each of the two troubleshooting scenarios:

•    Scenario 1: Steve recently purchased a new computer from the local electronics outlet. Now, 3 months after buying his new computer, his monitor is frozen and will not restart without unplugging the machine. He tells you that all of his family photos have been saved on the hard drive and that it is imperative for you to retrieve them.

•    Scenario 2: You are a service representative at a company that manufactures computers for financial applications. Katie, a branch manager for a bank, calls you and says that all of her POS terminals have quit working. Each terminal runs using Windows XP and is connected to the bank’s network. Katie has no working knowledge on these stations and cannot resume operations without them.

•    Discuss, with another student from your course, the different resources required to support the customers mentioned. Then, individually write a 350-word analysis for each scenario, describing how support would differ if done onsite or offsite. The following components must also be addressed in each analysis:

•    Support software needed
•    Required hardware
•    Cost of support
•    Skills required
•    Steps for selecting and implementing technology


IT_284_week_7_Assignment_On_and_Offsite_Support_Strategies.doc (25.5 K)   Preview

Scenario 1 The first thing I would do ensure Steve that we will get the pictures that are saved on the hard drive and that the questions Im going to ask him will not cause him to lose his pictures. The first thing I would ask Steve is if he has another computer. If he says yes then I would ask him to connect the monitor to that computer to see if it is working. If it works on the o

Word Count : (763)

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