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IT 284 week 2 CheckPoint

IT 284 week 2 CheckPoint
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IT 284 week 2 CheckPoint Communication Techniques

•    Write a 200- to 300-word response to the following: Building rapport with your customer is an inevitable component of computer support. Include the different techniques used to acquire and uphold the trust of your customer. How might the different communication skills, referred to in the text, facilitate rapport? Provide an example, during your current or past employment, of a time when you were required to use communication skills to build the trust of your customer. Were you successful? Explain your answer.


IT_284_week_2_CheckPoint_Communication_Techniques.doc (25.5 K)   Preview

To be successful with clients and customers, its important to build a rapport with them. When communicating with customers especially in their presence, its critical that the customer understands that they are your main priority.

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