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IT 284 week 1 Assignment

IT 284 week 1 Assignment
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IT 284 week 1 Assignment Defining Computer Support

•    Write a 700-word paper in response to the following: You are a support technician manager building a help desk team. Your primary operation is to service customers with both hardware and software issues from a variety of PC platforms. Explain the position of a help desk worker to your newly-hired employees. Your paper must include the following:

o    The different levels of customer service
o    The role of a support technician
o    Methods and tools required to support consumers
o    Distinction between internal versus external users and their requirements
o    Current trends within computer support
 


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IT_284_week_1_Assignment_Defining_Computer_Support.doc (34 K)   Preview

Assignment Defining Computer Support Position Summary The computer help desk position is designed to support customers for both software and hardware issues in a variety of ways. There are several levels of supporting the customer that this position will be required to handle. This position will support the customer 100, via email, phone conversations, and live chat. There several key elements that makes a help desk member successful, problem solvin

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